Reporting a vehicle safety or non-compliance issue
The department is responsible for supporting the safety, environmental and anti-theft performance of all road vehicles being provided to the Australian market for the first time. The department administers these arrangements under the Road Vehicle Standards (RVS) legislation.
This page provides members of the public, industry and other regulators with a mechanism to report potential vehicle safety issues or alleged non-compliance with RVS legislation.
Should I make a report?
Reports from the public, industry and other regulators help us effectively administer RVS legislation.
We would like to receive reports about:
- potential systemic safety issues related to the design or manufacture of road vehicles
- the potential need for a vehicle safety recall
- any concerns regarding the progress or performance of existing vehicle safety recalls
- alleged breaches of RVS legislation including (but not limited to), Australian Design Rules (ADRs) alleged non-compliance, failure to comply with conditions of an approval, importing or providing vehicles to the Australian market without the necessary permissions.
How will my report be used?
The information you provide may be used to assist us in identifying potential issues with road vehicle safety, recalls or breaches of RVS legislation. Information provided may also assist us when we undertake compliance monitoring activities.
If you make a report to us you will be notified by email that your report has been received. You may be further contacted if we need additional information.
Please note we do not provide engineering or legal advice, or advice on the safety of individual vehicles. Importantly, we do not assist with disputes between vehicle owners and manufacturers, suppliers or dealerships.
Further, not all matters reported to us will be investigated. Your report will be assessed to determine if the matter will be pursued further. When a matter is not immediately pursued, the information you have provided will help us to identify any trends regarding the reported matter.
Before reporting your concerns to us
Before reporting your concerns please consider the following:
- Read and understand the owner's manual for your vehicle. Sometimes a concern can be quickly resolved by understanding how particular features of your vehicle operate.
- See if your vehicle is subject to a recall. You can search for your vehicle on the Vehicle Recalls website or contact the vehicle manufacturer.
- Contact your dealership or supplier and discuss the concern or issue directly with them.
- Contact the vehicle's manufacturer. Most manufacturers have a customer service section that may be able to assist. After reporting a concern to the manufacturer, distributor or supplier you should allow a reasonable time for them to reply and address the concern.
Please note the department is collecting, and may use the personal information in a Vehicle Safety or Non-Compliance Report to assist in identifying systemic vehicle safety and legislative non-compliance issues. In some cases the information provided may be used to support compliance monitoring and various enforcement responses.
If you do not want your report to be disclosed, select ‘no’ to the question ‘Can this information be disclosed to other parties?’ If you are willing for your information to be disclosed in some circumstances and not others, select ‘no’ and add an explanation in the text box ‘Please describe the matter you are reporting’.
Pleases note in submitting a report your personal information may be disclosed to:
- vehicle manufacturers or suppliers
- State and Territory vehicle registration authorities
- Australian Competition and Consumer Commission (ACCC), or State and Territory consumer protection agencies
- Australian Border Force
- Australian Federal Police or State and Territory law enforcement bodies
- State and Territory emergency services or Coroners
If you provide personal medical information, it is likely to be disclosed. For example, if you report a crash where you were injured, we will include the injury information if we provide your report to the vehicle manufacturer.
Personal information may be disclosed to an overseas organisation, for example, where a vehicle manufacturer or supplier is outside of Australia.
If you are unable to complete the online reporting form you can also download the form: PDF: 232 KB DOCX: 805 KB and send it to the department by email email@example.com or by post:
Compliance and Enforcement
Vehicle Safety Operations
Department of Infrastructure, Transport, Regional Development and Communications
GPO Box 594
Canberra ACT 2601
Safety regulators, emergency services and Coroners may wish to contact the department directly regarding vehicle safety issues or alleged breaches of RVS legislation. For further information please see Contacts for Safety Regulators.
For information regarding how we undertake compliance and enforcement under RVS legislation please refer to the: Compliance and Enforcement webpage.
For information relating to vehicle recalls please refer to the Vehicle Recalls website.
The department is not a consumer advocate and is unable to assist with disputes involving dealerships or vehicle suppliers, compensation or re-imbursement of costs related to problems with your vehicle.
For issues relating to customer satisfaction, vehicle quality, warranty, repairs or durability please contact the relevant consumer protection agency in your State or Territory. Contact details for these agencies can be found on the Australian Competition and Consumer Commission website.