Vehicle Imports—Contact Us
Due to the ACT COVID-19 lockdown, we are unable to answer calls to our 1800 815 272 call centre.
The Service Centre remains open and the quickest way to have your enquiry answered is to email your questions.
Please ensure you include a phone number in case we need to contact you for further details.
If your question is urgent, please include ‘URGENT’ in the subject line to assist us in prioritising email requests.
We are experiencing an extremely large number of enquiries at this point in time. We will reply as soon as possible and thank you for your understanding.
Both inboxes will automatically respond and acknowledge receipt of your email. If you do not receive a response, then your email has not registered. Please check the email address and the size of your attachments (max 30mb) before attempting to re-send.
MVSA enquiries: email@example.com
RVSA and ROVER enquiries: ROVERInfo@infrastructure.gov.au
Contact us by post
Vehicle Imports Section
Department of Infrastructure, Transport, Regional Development and Communications
Vehicle Safety Standards Branch
GPO Box 594
CANBERRA ACT 2601