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Drone Delivery Operations—Australia

The Civil Aviation Safety Authority (CASA) has given approval to Wing Aviation Pty Ltd (Wing) to operate delivery drone operations in Gungahlin, Australian Capital Territory (ACT) and Logan, Queensland. Wing is a certified drone operator, and all Wing employees who operate drones hold remote pilot licences. Further information on CASA's safety regulatory approval process is provided on CASA's website at www.casa.gov.au.

Under the Air Navigation (Aircraft Noise) Regulations 2018 the department also undertook an assessment of Wing's proposed operations in Gungahlin and Logan.

Gungahlin, ACT

The department has provided an approval for community demonstration and delivery flights to homes and locations in Mitchell, Crace, Palmerston, Franklin and Harrison between 1 April 2021 to 30 March 2022.

In granting approval for the Gungahlin operations, the department has placed some operating conditions on Wing's operations, these include the drone must only fly in daylight on:

  • Weekdays from 7.30am to 7.00pm
  • Saturday from 8.00am to 7.00pm
  • Sunday from 9.00am to 7.00pm

Logan, Queensland

The department has provided an approval for community demonstration and delivery flights to homes and locations in Beenleigh, Berrinba, Bethania, Browns Plains, Crestmead, Edens Landing, Heritage Park, Holmview, Kingston, Logan Central, Logan Reserve, Loganholme Woodridge, Loganlea, Marsden, Regents Park, Slacks Creek, Underwood, Waterford West and Waterford between 1 July 2021 to 30 June 2022.

In granting approval for the Logan operations, the department has placed some operating conditions on Wing's operations, these include the drone must only fly in daylight on:

  • Weekdays from 7.30am to 7.00pm
  • Saturday from 8.00am to 6.00pm
  • Sunday from 9.00am to 6.00pm

Noise

Following noise testing of the Gungahlin operations in June 2019, the department has assessed the noise level produced by the drone at 69 decibels at 15 metres, with the delivery process being completed within 45 seconds.

This distance approximates the average distance for those in the community having a neighbour receiving a delivery. Previous noise testing undertaken without a payload measured this model of drone at 55 decibels at 25 metres away. More information about typical noise levels can be found at aircraftnoise.com.au/causes-of-aircraft-noise/measuring-aircraft-noise/.

The department acknowledges that the drone has a particular pitch that would be different to other sounds experienced within a suburban environment. The department ensures that community feedback on the noise impact from Wing's operations is monitored and considered as part of the approval for operations.

Community Feedback

A condition of the Wing approval is that Wing must collate all community feedback during the operational period regarding its operations (whether given to Wing directly, or to the department, Airservices, the ACT Government, the Queensland Government and Logan City Council) and provide this to the department.

Feedback received in relation to the Gungahlin operations from 1 January 2020 to 31 December 2020 included noise feedback submissions from one Crace resident, one Franklin resident, six Harrison residents and three Palmerston residents. There were an additional three general feedback submissions.

Feedback received in relation to the Logan operations from 1 January 2020 to 31 December 2020 included noise feedback submissions from two Berrinba residents, three Crestmead residents and five Marsden residents. There were an additional three general feedback submissions.

If you have feedback regarding Wing's operations you can provide this feedback directly to Wing.

For the Gungahlin operations, you can also contact Access Canberra, or lodge your feedback at aviationcomplaints.gov.au.

For the Logan operations, you can also contact Logan City Council, or lodge your feedback at council@logan.qld.gov.au.

If you have complaints relating to drone noise you may contact Airservices Australia.

Other contacts

The ACT Government has provided land use permission approval for the establishment of the Wing drone operational base in Mitchell.

For further information on Drone Use in the ACT you may wish to contact Access Canberra.

For more information on planning approvals and drone operations in Logan, Queensland you may wish to contact Logan City Council.

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Last Updated: 2 August, 2021