Guide to using ROVER to apply for an approval

The process of submitting an application for an approval involves two steps:

  1. Creating a user account in ROVER and signing in
  2. Fill in an online application form for an approval and submit the form for assessment, including making a payment

Important: Recommended browsers are Chrome, Firefox and Microsoft Edge. Internet Explorer and Safari are not recommended.

In this guide:

Creating a user account in ROVER and signing in

When you click on the link to ROVER from the Department of Infrastructure, Transport, Regional Development and Communications' (the department) website (ROVER resources), you will be directed to the ROVER homepage: ‘Welcome to ROVER’.

You may also navigate directly to ROVER by adding the following URL to your browser's address bar:

Click on the ‘Create an account’ button.

If you are a current Vehicle Imports System (VIS) or Green Vehicle Guide (GVG) user, you are able to sign in to ROVER without creating a new account as ROVER will recognise your existing sign in details.

If you have forgotten your sign in details for VIS or GVG, please use the forget password function on that system.

To create your user account and sign in, enter your email address and first and last names as directed. Then click on the ‘Submit’ button.

Note: You must acknowledge in the ‘tick’ box at the bottom of the page that you have read and accepted the conditions.

If you have forgotten your sign in details for VIS or GVG, please use the forget password function on that system.

An account confirmation will appear on the screen and an email will be sent to your email address.

This may take a few minutes.

When you receive the email the link will take you to a departmental webpage. You will be instructed to create your password. (This will show on the screen as ‘Reset password’).

Important: The ‘Send a new code’ button is inoperable at this stage and should not be used.

Your password needs to be at least 11 characters long and include the following:

  • at least one uppercase and one lower case alphabetic character (A-Z)
  • at least one numeric character (0–9)
  • at least one special character (for example ! $ or %).

Note: Your password should not contain your first or last name and should not be reset more than once a day.

Once your password is confirmed, you may now sign in to ROVER.

Using your email address and newly set password, please sign in. You will go to a ‘User Profile’ screen to enter your contact details. Click on ‘My Account’ (sign in using ‘My Account’—do not sign in using ‘MyGovID’).

You will be directed to an ‘Update Profile’ screen to enter your contact details.

All boxes marked with an asterisk symbol (*) are mandatory fields.

Boxes marked with a (^) symbol indicate that only one field needs to be filled in.

For example, in the contact details section there are three sections marked with a (^) for ‘home phone, mobile phone and work phone’. You only need to enter one contact number but may, if you wish, enter more than one.

You are then required to upload documents to verify your identity. Applicants are required to provide a minimum of 40 points of identification or 100 points if you are acting on behalf of another person or organisation.

Further information is provided to guide you through this process on the ROVER identity verification checklist page.

When your profile has been updated, you will automatically go to the dashboard (your homepage).

Important: While you can commence and save an application, you will not be able to submit the application prior to your identity being verified.

Recording an authority to act

You may want to create an ‘authority to act’ so you may apply on an organisation's behalf. To do this, click on the ‘authority to act’ icon, located on the top right-hand side of the screen. You will be taken to a screen ‘Record an authority to act’ to provide details of the organisation, such as contact details and an ABN or ACN.

Discontinue an authority to act

To discontinue an ‘authority to act’, go to the ‘Existing authorities to act’ table and click on the ’Details’ icon in the table.

Fill in an application form for an approval

Once you are in ROVER, you can access an application by clicking on the icon for the relevant approval type.

Further information is available for each application type available on the RVS legislation guides and resources page.

Contact us

If you need further help with using ROVER or completing your application, please email ROVERinfo@infrastructure.gov.au, or call:

  • 1800 815 272 (free call within Australia)
  • +61 2 6274 7444 (outside Australia)

Monday to Friday 9:00am to 5:00pm Australian Eastern Standard Time (AEST).

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Last Updated: 8 September, 2020