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Contact Us

Opening hours and contact details for enquiries, feedback and complaints, Freedom of Information requests and public interest disclosures.


  • Opening Hours: 8:30am to 5:00pm, Monday to Friday
  • National Office: 111 Alinga Street
  • Mail: GPO Box 594, CANBERRA ACT 2601



Vehicle imports

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Feedback and complaints

If you wish to provide feedback or make a complaint about the policy, programs or service provided by the department please write to us via:

  • Email: clientservice@infrastructure.gov.au
  • Mail: Director, Governance Section
    Department of Infrastructure, Transport, Regional Development and Communications
    GPO Box 594

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Freedom of Information requests

Visit the Freedom of Information page for information on how to make a Freedom of Information request.

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Public interest disclosures

If you wish to make a public interest disclosure (PID) report to the department you can do so by:

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Privacy notice

The department collects personal information on this form for the purposes of responding to your feedback, query or complaint.

The department will use this information to respond to your enquiry and may disclose your information to relevant contacts within the department in order to investigate your feedback/complaint. Your personal information will not be provided to external third parties, except where this is required by law. If you do not provide the information requested the department may not be able to respond to your enquiry.

The department's on-line privacy policy contains information regarding complaint handling processes and how to access and/or seek correction of personal information held by the department. The Privacy Officer can be contacted on (02) 6274 6495.