Aviation Access Forum (AAF)

The Aviation Access Forum (AAF) was established in 2013 to provide advice to the Australian Government on disability access policy as well as operational and administrative issues associated with access to air services for people with disability.

The AAF also provides an opportunity for information to be exchanged between representatives of disability sector organisations, the aviation industry and Australian Government agencies as a means of further improving disability access in aviation.

The Terms of Reference set out the formal objectives of the AAF PDF: 9 KB ReadSpeaker.

Queries in relation to the AAF can be sent to: AAF_secretariat@infrastructure.gov.au.


The AAF is made up of members from:

  • organisations representing passengers with disability, including the Australian Federation of Disability Organisations, Physical Disability Australia, National Disability Services, Paraquad, the Deafness Forum of Australia, and Inclusion Australia
  • industry, including airlines and airports
  • Australian Government agencies, including the Attorney-General's Department, the Department of Infrastructure, Regional Development and Cities, the Civil Aviation Safety Authority (CASA), the Department of Social Services and the Australian Human Rights Commission

The AAF is chaired by the Department of Infrastructure, Regional Development and Cities, which also provides Secretariat support.

Advisory material

The following advisory material has been developed by the AAF to assist airline and airport operators, as well as passengers with disability travelling by air:

Current issues

The AAF last met on 1 May 2018 and discussed the following issues:

  • airline specific issues – including procedures for the carriage of mobility aids, design standards for accessible wheelchair lavatories and work undertaken to improve access to flight information display systems at airport terminals
  • discussion of a “hidden disability” program, similar to that of Gatwick Airport in the United Kingdom
  • an update from the CASA on Part 91, relating to the carriage of assistance animals on aircraft
  • advice from Sydney Airport on the progress of implementing their new hearing augmentation system throughout its terminals
  • an update on the status of the Senate Inquiry into the need for the regulation of mobility scooters and the status of the Standards Australia blue label proposal: proposing a new standard to specify requirements for the designation of powered wheelchairs for use on public transport

A more detailed summary of the meeting is available in the Summary Record of Outcomes below.

The AAF will next meet in mid-November 2018.

Summary records of meetings:

Other sites of interest: