Aviation Access Forum (AAF)

The Aviation Access Forum (AAF) was established in 2013 to provide advice to the Australian Government on disability access policy as well as operational and administrative issues associated with access to air services for people with disability.

The AAF also provides an opportunity for information to be exchanged between representatives of disability sector organisations, the aviation industry and Australian Government agencies as a means of further improving disability access in aviation.

The Terms of Reference set out the formal objectives of the AAF PDF: 9 KB ReadSpeaker.

Queries in relation to the AAF can be sent to: AAF_secretariat@infrastructure.gov.au.


The AAF is made up of members from:

  • organisations representing passengers with disability, including the Australian Federation of Disability Organisations, Physical Disability Australia, National Disability Services, Paraquad, the Deafness Forum of Australia, Spinal Cord Injuries Australia and Inclusion Australia
  • airline, airport and industry body representatives
  • Australian Government agencies, including the Attorney-General's Department, the Department of Infrastructure, Transport, Cities and Regional Development, the Civil Aviation Safety Authority (CASA), the Department of Social Services and the Australian Human Rights Commission

The AAF is chaired by the Department of Infrastructure, Transport, Cities and Regional Development, which also provides Secretariat support.

Advisory material

The following advisory material has been developed by the AAF to assist airline and airport operators, as well as passengers with disability travelling by air:

Current issues

The AAF last met on 20 June 2019 and discussed the following:

  • Formally welcomed a representative from Spinal Cord Injuries Australia to the AAF;
  • Listened to Dr Ben Gauntlett, the Disability Discrimination Commissioner (Australian Human Rights Commission) on his policy priorities;
  • Australian Human Rights Commission current consultation process for developing Federal Guidelines on Equivalent Access;
  • An update on the Assistance Animals Working Group progressing the national accreditation for assistance animals;
  • A presentation by Sydney Airport and the Centre for Inclusive Design on new accessibility initiatives, including adult change rooms and the Aira app;
  • A discussion on the availability of guide dog relief stations in terminal areas past security;
  • Progress on modernising the Disability Standards for Accessible Public Transport (2002).

A more detailed summary of the meeting is available in the Summary Record of Outcomes below.

The AAF will next meet on 12 November 2019.

Summary records of meetings:

Other sites of interest: